Frequently Asked Questions

Visit our Shop page, browse our products, add items to your cart, and proceed to checkout. You can pay via cash on delivery or bank transfer.

Yes — as long as your order hasn't been dispatched. Contact us via WhatsApp or email and we'll update it immediately.

We accept Cash on Delivery (COD), JazzCash, EasyPaisa, and direct bank transfer. All payment details are shown at checkout.

No minimum order is required. However, orders above Rs. 2,000 get free delivery for Zone 2, and above Rs. 5,000 for Zone 3.

All orders ship in insulated thermal boxes with gel ice packs. This keeps your dairy below 4°C for up to 36 hours. For Zone 3 deliveries, we use double-insulated packaging with extra cooling.

We deliver across three zones: Zone 1 — Attock City (same-day, free), Zone 2 — Hazro, Kamra, Hasan Abdal (next-day, Rs. 150), and Zone 3 — Rawalpindi/Islamabad (1–2 days, Rs. 300). See full details on our Shipping page.

Yes — as long as your order hasn't been dispatched yet. Contact us via WhatsApp or email and we'll update it immediately.

Zone 1 (Attock City): deliveries between 7 AM – 8 PM. Zone 2 & 3: deliveries between 9 AM – 6 PM. You'll receive an SMS/WhatsApp notification 30 minutes before delivery.

Visit the Shipping page and enter your Order ID in the tracker. You'll see real-time status updates from dispatch to delivery.

Absolutely. Our milk is 100% farm-fresh, hormone-free, and contains no additives, preservatives, or water. It goes from cow to bottle within hours.

We offer fresh whole milk, cream-top milk, pure desi ghee, farm-fresh butter, and seasonal specialties. Check our Products page for the full range.

When refrigerated at or below 4°C, our fresh milk stays good for 3–5 days. Our ghee and butter have longer shelf lives — check each product label for specifics.

Yes. Our cows graze on open pastures and are fed a natural, nutrient-rich diet. We never use growth hormones or antibiotics in our farming.

Contact us within 48 hours and we'll send a free replacement or issue a full refund — no questions asked. Visit our Returns page to submit a request.

Go to our Returns page, fill in the form with your order details and reason, and submit. We process returns within 24 hours.

Refunds are processed within 1–3 business days. COD refunds are sent via JazzCash/EasyPaisa, and bank transfers are refunded to the original account.

Absolutely! Subscribe on our Shop page and get weekly or bi-weekly deliveries with 10% off every order. You can pause or cancel anytime.

Yes, you can pause or cancel your subscription at any time — no penalties or hidden fees. Just reach out via WhatsApp or contact us.

All subscribers receive 10% off every delivery. Bulk subscribers (5+ litres/week) may qualify for additional discounts — contact us for details.

Our farm is located near Beacon House School, Attock, Pakistan. You're welcome to visit — just get in touch to schedule a tour.

Yes! We offer competitive wholesale pricing for restaurants, cafés, and retailers. Contact us with your requirements and we'll send you a custom quote.

Reach us via WhatsApp, email, phone (+92 336 941 3146), or visit our Contact page for all channels.